Phoenix's Sky Harbor Created A New Tablet To Help Hard Of Hearing Travelers


This has to be one of the coolest and most interesting things happening at Phoenix's Sky Harbor International Airport! It is the creation of these tablets in terminal 4 that allow easier communication with travelers who are hard of hearing, deaf, or have speech issues. 

Newly installed video relay service tablets are now available at Sky Harbor International Airport to assist the deaf, hard of hearing and speech-challenged travelers.

The airport is a busy place. The hustle and bustle means communication is key in finding your gate, arriving on time, even getting through security.

"Now we have video relay service," said Becca Bailey with the Arizona Commission for the Deaf and Hard of Hearing. "It's more natural and we can use ASL, it's more equal and fair for communication. It makes the experience at the airport so much easier and more smooth and successful."

Phoenix Sky Harbor International Airport and the Arizona Commission for the Deaf and Hard of hearing demonstrated how the newly installed video relay service, or VRS, tablets work.

The tablets are located in terminal four at the west end information desk.

"The VRS services have different offices around the U.S., they have different call centers so if you make a call, if you dial a specific number, it's automatically routed to whoever is available," said Emmeet Hassen with the Arizona Commission for the Deaf and Hard of Hearing. 

Deaf and hard of hearing as well as speech-challenged travelers will use American Sign Language to communicate via video call with an interpreter service.

It can be difficult to navigate the airports without hearing or speech issues so it's about time that there is something there to help and assist everyone. 

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